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Win -Win -Win
Above and Beyond Customer Focused Customer Service is a Win -Win -Win approach to successful internal/external customer service. Together we will explore how excellent customer service is not only a product of External Customer Relationships but Internal and Personal ones as well.You Win – The Customer Wins – The Company Wins
You
never know where your next opportunity for personal and
professional success will show up. Sometimes practicing the
rule of going above and beyond the customer’s expectations
can have a tangible payoff.
A university professor imposed a favor on a younger colleague.
His school was buying a large amount of computer graphics
equipment, and they wanted his advice on what to purchase.
The senior colleague would have been happy if he received a
callback with a few ideas. Instead, the younger colleague decided
to spend part of his weekend researching as much information as
he could, as a professional courtesy, for what would have been
an important purchase for them. He mailed a lengthy report
describing the various kinds of equipment, what to look for, and
where the industry seemed to be heading.
A few months later, the young colleague received another letter
from the professor. The professor was now in charge of an
international project to send visiting technical experts to
Universities in Asia. He sent the young man on an all-expenses-
paid trip there to teach computer graphics. It was the trip of a
lifetime and the first in a number of international speaking
engagements.
Getting the message where it counts – when it counts effectively is what sets the best apart from the rest. Think about it – now create what’s possible!
Success is a state of mind. It’s our choice.
Honor your favorite Anthropomaximologist™ for helping someone else Reach and Become all that they can be. Honor DOING GOOD.
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"I
was most impressed with your bringing in a motivational speaker with the credentials and reputation of a Fern Silver. She is a wonderful motivational speaker and advocate for motivational selling. Her presentation and passion for selling I think motivated everyone in the room to become a better sales professional and a better person. To be able to meet and experience her presentation in the setting of your office was very impressive and I might say a rarity among companies today."
T. Schafer
Charitable Giving Concepts, Inc.
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Anthropomaximologists Gather in South Africa
Dear Fern:
I write from Hout Bay, Cape Town, South Africa to celebrate with you the fellowship of Anthropomaximologists around the world!
My introduction was through an
Anthropomaximologist sweatshirt
worn by Bliss Browne (Imagine Chicago) when she visited us. After the conversations that ignited, on her next visit she brought a gift of the
Anthropomaximologist mugs to help our Anthropomaximologists mull over their Anthropomaximological ruminations. The mugs have proved their efficacity on numerous occasions, and never more so than when a new recruit is being inducted and the company can expound on the enormously important value of the Anthropomaximologist field. Then too, when a little outburst of ego has sullied the gathering, a small rap to order on an Anthropomaximologist mug works wonders in clearing the air and reaffirming the Anthropomaximologist vision.
Thank you for this great contribution to the advancement of mankind. Good luck with the mission.
Bon Gertz from Imagine Hout Bay
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anthropomaximologist™
is selected he/she could win prizes and get some much need recognition.