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The Gallup Organization released findings from a multi-year effort analyzing the relationship between employee attitudes and critical business outcomes, including revenue, profitability, customer loyalty, and employee retention. The study, based on more than 100,000 employees from 2,500 business units in 12 industries, identified these employee attitudes as paramount in managing and improving the workplace:
- “I know what is expected of me at work.”
- “I have the materials and equipment I need to do my work right.”
- “At work, I have the opportunity to do what I do best every day.”
- “In the past seven days, I have received recognition or praise for doing good work.”
- “My supervisor, or someone at work, seems to care about me as a person.”
- “There is someone at work who encourages my development.”
- “In the past six months, someone at work has talked to me about my progress.”
- “At work, my opinions seem to count.”
- “The mission and purpose of my company make me feel my job is important.”
- “My fellow employees are committed to doing quality work.”
- “I have a best friend at work.”
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I am your constant companion. I am your greatest helper or heaviest burden. I will push you onward or drag you down to failure. I am completely at your command. Half the things you do you might just as well turn over to me and I will be able to do them quickly and correctly.
I am easily managed - you must merely be firm with me. Show me exactly how you want something done and after a few lessons I will do it automatically. I am the servant of all great men; and alas, of all failures, as well. Those who are great, I have made great. Those who are failures, I have made failures.
I am not a machine, though I work with all the precision of a machine plus the intelligence of a man. You may run me for a profit or run me for ruin - it makes no difference to me.
Take me, train me, be firm with me, and I will place the world at your feet. Be easy with me and I will destroy you.
WHAT AM I?
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